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  • At Surfaces Direct, we want to make the buying experience as simple and stress-free as possible. We have the simplest set of charges on the internet. 

    If you're just ordering a sink and/or taps, delivery is FREE.

    If your order includes ...
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  • We can reach the vast majority of addresses in mainland Britain, including England, Wales and Scotland. However, we can't guarantee every product will be available for every postcode.

    To make your buying experience as simple as possible, we've ...
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  • Your order will typically take 2–4 working days to arrive (but no more than 6) provided the products you've ordered are in stock. 


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  • Unfortunately, we are unable to offer online order tracking at this time. However, we will send you a confirmation email once you've placed your order online. We will also send you a second email within 24 hours that confirms your delivery date. 

    ...
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  • We make deliveries between 7:30am and 5:00pm from Monday to Friday. We cannot specify a time of delivery, but our drivers will call you on the day of your delivery to confirm a timeslot. 


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  • Unfortunately we can't arrange specific dates for delivery. However, we will email you with the delivery date within 24 hours of you placing your order.

    If there is no feasible way for you to receive the delivery on the date we give you, we can...
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  • If you've ordered something relatively small, like a sink or tap, we will deliver it using an independent courier. If you've ordered something larger—such as a worktop, breakfast bar or similar item—it'll be delivered by a vehicle from a specialist wor...
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  • We recommend that you check each product in your order for signs of damage as soon as you can. If you discover any problems, contact us within 48 hours to discuss the problem. You can reach us at [email protected] 


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  • On rare occasions your delivery might be delayed by unforeseen circumstances, like heavy traffic or bad weather. If your order hasn't arrived on the specified delivery date, please get in touch with us at [email protected] We'll get in touc...
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  • You will need to sign for most products you order from Surfaces Direct, including sinks, taps and worktops. Worktop samples will be dropped in a letterbox and do not require a signature. 

    Before signing for your order, you should check that all...
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  • It is your responsibility to receive the delivery on the delivery date we sent you. If you aren't present to receive the delivery, we will contact you and ask if you want us to reattempt the delivery at a later date.

    You will be be charged for ...
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  • No; the following day would be treated as the first working day in this context.


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  • Products may arrive in separate deliveries; if this is the case, we will let you know in advance. Your delivery charge will not be affected.


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  • If you have ordered something small such as a sink, tap or accessory, you should be able to carry it into your home without outside assistance.

    If you have ordered a laminate worktop, breakfast bar or similar item, you will need two able-bodied...
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  • If you can't receive the delivery, please contact us within 48 hours of you receiving the delivery date. We will send you an alternate delivery date in the near future for you to agree to.

    You can reach us at [email protected] In mo...
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  • You should receive a delivery date for your order within 24 hours of placing it. This date will be sent to you via email; if you can't see it in your inbox, check your junk or spam folder.

    If you haven't received a delivery date after 24 hours ...
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  • Yes; we offer free samples of worktop material for both our laminate and solid surface worktop ranges. They're perfect for giving you a better idea of how a worktop will look in your kitchen.

    Simply go to the product page for the worktop you're...
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